Find answers to common questions about purchasing Zhang Xue motorcycles. Learn about shipping times, customs, insurance, payment methods, and more. Get your bike faster with expedited delivery options.
Long Beach: Approximately 15 days.
Chicago: Around 28 days.
Southeast Asia: Typically 7-15 days.
Australia: Around 28 days.
Europe: Due to the ongoing conflict in the Middle East, shipping to Europe may take 20-40 days, and costs may be higher.
Currently, ZXMoto 820RR models are sold out until September and ZXMoto 500RR models are sold out until June due to high demand.
To speed up the delivery process and ensure you receive your desired model faster (within about 1-2 months instead of the typical 6 months), we purchase motorcycles from customers who have already placed orders.
This enables us to offer faster delivery times, albeit at an additional cost. This extra fee is primarily utilized to reallocate vehicles originally designated for other buyers, thereby meeting your desired delivery schedule. (This constitutes the core of this service—and the very reason we are able to deliver faster than the official channels.)
Yes, all motorcycles are brand new, and each vehicle comes with a unique VIN (Vehicle Identification Number).
Yes, we will provide all necessary export documents and shipping details for all orders.
No, we do not handle customs clearance at the destination port. We are responsible for delivering the goods to the port or directly onto the ship. It’s advisable for customers to arrange their own customs clearance.
Once your motorcycle is shipped, we will provide tracking information to help you monitor its status.
Yes, all shipments are insured, so your motorcycle is covered during transport. Please feel confident that your purchase is protected.
Yes, expedited delivery may come with an extra charge. Please reach out to us to discuss the options and associated costs.
Once the order has been shipped, cancellations are not possible, as the motorcycle is already on its way. Please confirm your order details carefully before finalizing.
All shipments are insured, so in case of damage during shipping, we will work with the insurance to resolve the issue.
Any taxes, duties, and import fees at the destination port are the responsibility of the buyer. Please check with your local customs office for details.
No, there is no minimum order quantity for motorcycles, but shipping costs may vary depending on the number of units ordered.
After placing an order, you will receive a confirmation email with the details. If you don’t receive it, please contact us to confirm your order.
Yes, you can purchase multiple motorcycles, and we will assist you with the necessary arrangements for bulk purchases.
We do not accept credit card payments. The best method of payment is direct bank transfer or PayPal. Please contact us for bank details and instructions.
In some cases, direct pickup from the port may be available. Please inquire with us before placing your order.
You can reach our customer service team via email ([email protected]), phone, or live chat. Go Contact Us page.